Welcome to Mad Robot - Toys&Games. These terms and conditions define the rules and regulations for the use of the Mad Robot - Toys&Games (hereinafter referred to as Mad Robot) Website.

Mad Robot - Toys&Games is located at: , Centro Comercial do Liceu, Av. Doctor António Rodrigues Manito, 53B-Loja 15.

By accessing this site, we assume that you accept these terms and conditions in full.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer, as well as any and all Agreements: Customer , You and Your means you, the person accessing this site to accept the Company's terms and conditions. The Company , We and Our , refer to our Company. Entity , Entities , or We , refer to both the Customer and us, or just the customer or us.

All terms refer to the offer, acceptance and consideration of payment necessary to carry out the process of our Customer assistance in the most appropriate way, whether through formal meetings of fixed duration, or any other means, with the express aim of fulfill the Client's needs regarding the provision of the Company's services/products, in accordance with, and subject to, the law in force at Centro Comercial do Liceu, Av. Doctor António Rodrigues Manito, 53B-Loja 15.

Any use of the above terminology or other words in the singular, plural, uppercase/lowercase and/or he/she or they/they are taken as interchangeable and therefore refer to the same.


We use cookies. By using the Mad Robot - Toys&Games website, you consent to the use of cookies in accordance with the Mad Robot - Toys&Games privacy policy. Most interactive websites today use cookies that allow us to retrieve user details for each visit.

Cookies are used in some areas of our website to enable the functionality of this area and make it easier for visitors to use it. Some of our affiliates / advertising partners may also use cookies.


Unless otherwise noted, Mad Robot - Toys&Games and/or its licensors own the intellectual property rights to all material on Mad Robot - Toys&Games.

All intellectual property rights are reserved. You can view and/or print pages from https://www.madrobot.pt for your personal use, subject to the restrictions defined in these terms and conditions.

Should not:

  • Republish material from https://www.madrobot.pt.
  • Sell, rent or sub-license material from https://www.madrobot.pt.
  • Reproduce, duplicate or copy material from https://www.madrobot.pt.
  • Redistribute content from Mad Robot - Toys&Games (unless the content is specifically made for redistribution).


To the fullest extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and your use of this website (including, without limitation, any warranties implied by law regarding satisfactory quality, fitness for purpose and/or use of care and reasonable skill).

Nothing in this notice will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence.
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
  • Limit any of our or your liability in any way that is not permitted under applicable law.
  • Or exclude any of our, or your, liabilities that cannot be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this notice:

  1. are subject to the preceding paragraph; It is
  2. govern all liabilities under this notice or in connection with the matter at issue in this notice, including liabilities arising in contract, liability (including negligence) and for any breach of statutory duty.

To the extent that the website, information and services on the website are provided free of charge, we will not be liable for any loss or damage of any kind.

General conditions of Sale

This text defines the functioning of the Mad Robot Toys & Games online store and explains its sales conditions. Mad Robot is an e-commerce site dedicated to the national sale of collectible items and figures and board games.


All items available at Mad Robot have the sales price with VAT included at the legal rate in force and excluding shipping costs.


To order one or more items, the customer must follow the usual process on online sales sites: use the buttons next to each item to add them to the shopping basket, change the quantities if you wish to purchase more than one unit of each article and check it out according to the instructions provided by the website.

Due to the online store's stock not being synchronized in real time, we ask that you make the payment after contacting Mad Robot for final confirmation of the order.

Payment Methods

Mad Robot customers can choose between the following payment methods: in-person payment for in-store withdrawals (cash or Multibanco), bank transfer and MB way.

Payments by bank transfer will only be considered valid upon sending proof of the same by email (functionality that most e-banking systems provide) and after good collection. If the transfer is carried out at a bank counter or at an ATM (ATM), it is essential to send the receipt confirming the transfer (for example via a scan or digital photograph of the receipt).

Orders that are not paid within two working days will be cancelled.

Delivery Terms

Mad Robot has the following delivery methods: collection at the premises or sending via Correios de Portugal (CTT) by registered mail.

For in-store withdrawals, the customer must go to Mad Robot 's physical store during the current opening hours.

After sending, customers will receive the registration number of their order by email, being able to use the Object Search service of CTT and its national postal service to locate it, thus guaranteeing its delivery.

Shipping costs

National shipping costs are free from €75.

Orders under €75 will have a shipping cost of €3.90.

Delivery times

Orders are shipped on Tuesdays and Thursdays.

Within mainland Portugal, registered shipments generally take one or two business days to be delivered. However, Mad Robot is not responsible for any delays by CTT.

delivery guarantee

In the event of lost registered shipments, Mad Robot undertakes to reimburse the customer for the total amount of his order.

The customer is responsible for accompanying his order with the registration number provided and for picking up his order in a timely manner at the CTT station, if it is not delivered by hand by the postman.

In the event that the order is returned to the sender because it was not picked up at the CTT office in time, the reshipment will only be made upon payment of the shipping costs.

LAW 144/2015 - Alternative Resolution of Consumer Disputes (RAL)
In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:
Lisbon Consumer Dispute Arbitration Center
Address: Rua dos Douradores, 116, 2º 1100-207 LISBOA
Tel: +351 218 807 030 Fax: +351 218 807 038

Stock break

Customers will be refunded the full amount of items that cannot be sent to them due to out of stock.

exchanges and returns

Within the European Union, customers may return items purchased online within the legal reflection period (up to 14 days after delivery).

Only items that have not yet been used or altered (opened) and that are in the same state in which they were purchased will be accepted. Customers who wish to return items under the reflection period will have to send them by registered mail, bearing the costs of the same and notifying Mad Robot by email of the respective tracking number. (see more about our exchanges and returns policy )